Returns & Exchanges

We want you to love your Rockford jacket. If something isn't right, you can return it within 14 days of delivery (30 days for international orders).

Return Conditions

• Items must be new, unused and unworn, with all original tags and accessories attached.
• Items should be returned in their original packaging with the packing slip included.
• Return shipping costs are paid by the customer, unless the item arrived defective, damaged or incorrect.
• Original shipping and handling charges are non-refundable.
• We cannot accept COD (cash on delivery) return shipments.

How to Start a Return

1. Email us at support@shoprockford.com with the subject "Product Return", your order number and the reason for the return.
2. You will receive a confirmation within 24 hours.
3. Pack the item securely in its original packaging with the packing slip.
4. Ship it with an insured, trackable carrier to the address below and send us the tracking number. A valid return tracking number is required to process your return.

Return address:
Rockford
1489 W Irving Park Rd
Itasca, IL 60143
United States

Exchanges

To exchange an item, return the original item for a refund and place a new order for the size or style you want.

Refunds

• Returns are usually inspected within 72 hours of arrival, and you will receive an email once your return is complete.
• Approved refunds are issued to your original payment method within 7 days.
• Refunds include the price of the item plus any applicable sales tax.
• Depending on your bank, it may take an extra 2 to 10 business days for the credit to appear.

Custom Orders

Size changes cannot be made on custom orders after delivery. A custom order is only eligible for a refund if we sent the wrong size (for example, you ordered XL and received L).

Wrong or Damaged Items

If we sent the wrong item or it arrived damaged, we will replace it or give you a full refund, and we will cover the shipping costs. Please contact us within 7 business days of receiving your order. We cannot ship a replacement if we are not contacted within this window.

International Returns

• International returns are accepted within 30 days of delivery.
• We do not offer international exchanges. Please return the item for a refund and place a new order. Shipping, VAT and any duties will apply to the new order.
• We do not refund duties or local taxes. If duties were charged on a returned order, please contact your customs office to reclaim them.

Lost Return Packages

We are not responsible for return packages lost in transit. Please keep your return tracking number until your return is confirmed.

Questions?

Email us at support@shoprockford.com and our team will be happy to help.